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Order never arrived

Order never arrived

Has your order not been delivered yet? Or has the tracking number not been updated for a couple of days? Don't panic - we're here to help you figure out where you order is! First of all, please check to see if your order has actually been processed by going to My Orders. If that's the case, please take a look at some of the other possible situations...

Tracking status has not been updated
It sometimes takes a couple of days for the tracking to be updated, as postal services tend to forget to scan the packages at every location. Especially with international shipments, it might seem like the package hasn't been moved for five days and then all of a sudden your package will be out for delivery. 

If your tracking hasn't been updated in 5 business days and you're past your original delivery date, please contact us. 

Your tracking says "Delivered", yet you can't find the package anywhere 
Please make sure to double check the tracking number to see if the address is correct. If that's the case, and your tracking says your order has been delivered, check with your neighbors and/or doormen, as they might have accepted your package for you. Also, make sure to check your front porch and other "hiding places" where your package might have been delivered. 

If you're still unable to find your package, please contact us. We'd be happy to help you locate your package.